Across New York, Gold Coast Maserati Alfa Romeo is Best reviewed by Alfa Romeo Shoppers Great Neck, NY - 2/8/2022 - Gold Coast Maserati Alfa Romeo is awarded a 2022 Dealer of the Year Award in New York by DealerRater, a leading car dealer review and reputation management platform and company of Cars.com Inc. (NYSE: CARS). The Dealer of the Year Award recognizes auto dealerships across the U.S. and Canada that are evaluated first-hand by shoppers and report best-in-class in customer service, quality of work, friendliness, pricing and overall experience in their reviews in their state. "DealerRater.com experienced record consumer review volume in 2021 - more than 1.1 million. This is a strong testament to the ability of dealers and their teams to adapt quickly to new shopping expectations. They've stepped up in a big way to meet consumer needs with outstanding service, and Gold Coast Maserati Alfa Romeo stood out among its peers," said DealerRater General Manager Jamie Oldershaw. "It is imperative, not just during challenging times, but also when our industry returns to normal to deliver above and beyond customer experiences to car shoppers and Gold Coast Maserati Alfa Romeo provided superior customer service in 2021." Top-reviewed dealers engage in digital-first services. Home delivery and virtual appointments were powerful drivers of positive reviews. Winning dealers who offered these services scored on average a 97% positive review rate, nearly 5 percentage points higher than dealers without.1 The Dealer of the Year Awards indicates the value car shoppers place on dealers' adaptability to provide the very best service even when the industry is challenged by inventory shortages and increased car prices. Successful dealers engage with customers, a critical component to their success. The digital engagement of employees at dealerships proved especially critical this past year as car shoppers conducted the bulk of their research and vehicle purchases online. Award-winning dealers on average responded to customer reviews over five times more frequently than non-winning dealers.1 Dealers that go above and beyond traditionally respond within 24 hours. Additionally, about 91% of winners provide their staff with Employee Profile Pages on DealerRater, which allows car shoppers to ask questions and connect with individual salespeople at a dealership before ever stepping on the lot.1 DealerRater Dealer of the Year Award Methodology The DealerRater Dealer of the Year Awards are presented annually to the top U.S. and Canadian car dealers with 25 or more reviews based on categories such as customer service, quality of work, friendliness, pricing and overall experience, key drivers of repeat and referral business. The scoring algorithm considers the dealership's average DealerRater star rating as well as the total number of reviews written about the dealership during the 2021 calendar year. Visit DealerRater.com for a full list of winners, U.S. and Canada. 1 DealerRater Internal Data, January 2022 ABOUT DEALERRATER DealerRater, a Cars.com company, is a leading car dealer review and reputation management platform that empowers dealerships to efficiently grow their brands by accelerating, automating and amplifying positive review generation across digital channels. By offering a product suite that allows qualified dealerships to manage their digital presence and build and maintain their online reputation, DealerRater helps dealers drive new customer connections every day, achieve higher SEO rankings and, ultimately, generate higher-quality leads that close, faster. Founded in 2002, DealerRater reviews cover 44,000 U.S. and Canadian dealerships, including a network of more than 5,000 Certified Dealers, that reaches an audience of more than 34 million consumers each month. ### Press Contact: John Vogel Champion Alfa Romeo jvogel@ferrarifl.com 516-240-9756
2023 Dealer of the Year and Consumer Satisfaction Award
Gold Coast Maserati Alfa Romeo Earns 2023 DealerRater New York Alfa Romeo Dealer of the Year Award and Consumer Satisfaction Award Across New York, Gold Coast Maserati Alfa Romeo is Best-reviewed by Alfa Romeo Shoppers Great Neck, NY - 3/8/2023 - Gold Coast Maserati Alfa Romeo is awarded a 2023 Dealer of the Year Award in New York and 2023 Consumer Satisfaction Award by DealerRater, a leading car dealer review and reputation management platform and company of Cars.com Inc. (NYSE: CARS). The Dealer of the Year Award recognizes auto dealerships across the U.S. and Canada that consistently exceed consumer expectations across all dimensions of the dealership experience, including speed, transparency, trade-in and financing experiences, and more. Consumer Satisfaction Awards recognize the top 10% of auto dealerships delivering exceptional customer service as rated by online reviews. See the full list of winners U.S. and Canada. "DealerRater.com, which collected more than 1.1 million customer reviews in 2022, provides a dealership with real-time feedback on their customers' experiences. The dealers and their teams that excel are ones who adapt quickly to evolving shopping expectations and step up to meet consumer needs with outstanding service. This past year, Gold Coast Maserati Alfa Romeo stood out among its peers for providing a top-notch experience," said DealerRater General Manager Jamie Oldershaw. "Car shoppers' interactions with dealerships begin and end online, which is why it is imperative for dealers to think about how they provide exceptional service at every stage of the car shopping journey. The most successful dealers like Gold Coast Maserati Alfa Romeo understand the value of a quality virtual showroom that carries over into the in-store experience and then concludes with the shopper sharing their feedback with others through an online review. This approach is what differentiates our award-winners from their competition." DealerRater helps dealers build their online reputation and connect shoppers with their top salespeople virtually to ensure that the experience is established before the shopper walks through the doors. Award-winning dealers encourage their car shoppers to leave reviews that will help build a dealer's online reputation and ultimately generate new customers. "This past year, Gold Coast Maserati Alfa Romeo stood out among its peers for providing a top-notch experience" DealerRater General Manager Jamie Oldershaw DealerRater Dealer of the Year Award Methodology The DealerRater Dealer of the Year Awards are presented annually to the top U.S. and Canadian car dealers with 25 or more reviews based on categories such as customer service, quality of work, friendliness, pricing and overall experience, key drivers of repeat and referral business. The scoring algorithm considers the dealership's average DealerRater star rating as well as the total number of reviews written about the dealership during the 2022 calendar year. Visit DealerRater.com for a full list of winners, U.S. and Canada. Consumer Satisfaction Award Methodology Consumer Satisfaction Awards are given to the top 10% of U.S. new-car dealers as well as independent and Canadian dealerships that earn at least 25 reviews and maintain a minimum average review rating of 4.0 out of 5.0 during the 2022 calendar year. Visit DealerRater.com for a full list of winners, U.S. and Canada. About Dealerrater DealerRater, a Cars.com company, is a leading car dealer review and reputation management platform that empowers dealerships to efficiently grow their brands by accelerating, automating and amplifying positive review generation across digital channels. By offering a product suite that allows qualified dealerships to manage their digital presence and build and maintain their online reputation, DealerRater helps dealers drive new customer connections every day, achieve higher SEO rankings and, ultimately, generate higher-quality leads that close, faster. Founded in 2002, DealerRater reviews cover 44,000 U.S. and Canadian dealerships, including a network of more than 5,000 Certified Dealers, that reaches an audience of more than 34 million consumers each month. ### Press Contact: John Vogel Champion Alfa Romeo jvogel@ferrarifl.com 516-240-9756